Support

After-Sales Service Conditions

Warranty Information :

• Warranty period : 2 years* parts, labor, travel
• Spare parts availability : 5 years minimum

Depending on the size of your screen, two types of warranty apply:

• For screens of sizes greater than or equal to 32’’ (81 cm): intervention procedure on site or return to workshop at WEMOOVE’s expense
• For screens less than or equal to 27’’ (68 cm): workshop return procedure

After-sales service carried out by WEMOOVE in its own workshop.

* Warranty does not apply :

• if the use does not comply with the instructions for use.
• if the failure is related to improper installation or an external cause.
• if there are abnormal traces of marking or burning of the TV panel
• if there is breakage

Intervention on site or free return to workshop :

Procedure: the consumer or the distributor calls the WEMOOVE hotline which diagnoses the reported problem. If the product is broken, the WEMOOVE hotline will validate an intervention.

The request for assistance must include these informations:

The full contact details of the consumer (surname, first name, address, mobile phone)

The references of the television (model, serial number, purchase date)

Information relating to the intervention (reference of the intervention, description of the failure)

Photos or videos to visualize and understand the breakdown

Upon receipt of the request for intervention, WEMOOVE will call the consumer within 48 hours to arrange an appointment for on-site repair or a return of the product for repair. The appointment or recovery will be made within a maximum of 7 days following this call.

WEMOOVE travels to the scheduled appointment with the Service Kit to repair the product on the first visit or asks the consumer to repack his screen in its original box in order to be able to schedule a collection by carrier.

Case of impossibility:

• Unreachable consumer
• Consumer not available for intervention within 7 days

The intervention will be cancelled, information will be sent to the WEMOOVE hotline with the reason, the consumer will have to contact the Hotline again for a new intervention.

Return of the product to the workshop:

Procedure: the consumer must deposit** himself or send his product directly to the address of the WEMOOVE repair shop indicated by the WEMOOVE hotline.

Note: The costs of returning the repaired product are borne by WEMOOVE (if the product is under warranty).

To note that :

*Products on display in stores are not subject to these conditions;

**You must ensure that your product is properly packaged, ideally in its original packaging. Your product may be damaged in transit and refused delivery.

For any technical question relating to our televisions, do not hesitate to contact our premium support service, which will take care of your request as soon as possible:

Phone :+33 (0) 1 73 63 81 34 (Monday to Friday from 10:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m.)

Email : service@wemoove.tech