Assistance

1. Service conditions

Warranty Information :

• Warranty period: 2 years* parts and labor
• Availability of spare parts: 5 years minimum

Depending on the size of your screen, two types of guarantees apply:

• For screens larger than 32'' (81 cm): on-site intervention or return to workshop at WEMOOVE's expense.
• For screens smaller than or equal to 32'' (81 cm): workshop return procedure at the customer's expense.

After-sales service performed by WEMOOVE in its own workshop.

* The warranty does not apply in case ：

• use not in accordance with the operating instructions
• failure due to improper installation or external causes
• marking or burning of the slab outside the norm
• breakage

Intervention on site or return to the workshop free of charge:

How it works The consumer or the distributor calls the WEMOOVE hotline which diagnoses the reported problem. If the product is faulty, the WEMOOVE hotline will validate an intervention.

The request for assistance should include this information:

The consumer's complete contact information (last name, first name, address, cell phone)

TV set references (model, serial number, date of purchase)

Information about the intervention (reference of the intervention, description of the breakdown)

Photos or videos to visualize and understand the failure

Upon receipt of the request for intervention, WEMOOVE will call the consumer within 48 hours to agree on an appointment for on-site repair or to take back the product for repair. The appointment or the return will be made within 7 days maximum following this call.

WEMOOVE will come to the scheduled appointment with the Service Kit to repair the product on the first visit or ask the consumer to repack the screen in its original box in order to schedule a pickup by carrier.

Cases of impossibility:

• Unreachable consumer
• Consumer not available for intervention within 7 days

The intervention will be cancelled, an information will be sent to the WEMOOVE hotline with the reason, the consumer will have to contact the Hotline for a new intervention.

Return to workshop :

How to proceed: The consumer must drop off** himself or send his product directly to the address of the WEMOOVE repair shop indicated by the WEMOOVE hotline.

Note The cost of returning the repaired product is at the expense of WEMOOVE (if the product is under warranty).

Note that:

*Accessories supplied with the TV (mains adapter, remote controls, etc.) are guaranteed for one year from the date of purchase.

**You must ensure that your product is properly packaged, ideally in its original packaging. Failure to do so may result in damage to your product during shipping and may result in your product being refused upon delivery.

If you have any technical questions about our televisions, please contact our premium support service, which will take care of your request as soon as possible:

Tel: +33 (0) 1 73 63 81 34 (Monday to Friday from 10:00 to 12:00 and from 14:00 to 17:00)

Email: service@wemoove.tech